medatixx
medatixx, one of Germany's largest providers of medical practice software with over 28% market share among general physicians, distributes inquiries through leadtributor to 19 in-house locations and 45 channel partners: on-site response within one hour.
„We offer leads to our resellers exclusively through leadtributor. The simple distribution saves us a lot of time."
Challenge
Inquiries from medical practices and physicians had to flow into a nationally distributed structure of 19 in-house locations and 45 channel partners: with consistent response times, clear ownership, and traceable status. Distributed manually via Excel and email, the effort grew disproportionately with lead volume.
Outcome
Lead distribution runs exclusively through leadtributor: no parallel email forwarding anymore. Partner feedback on new leads arrives the very next day, on-site response at the customer happens within one hour. Marketing-campaign impact is visible in reporting within seconds.
About medatixx
medatixx is one of the leading providers of medical practice software in Germany. Over 28% of all general physicians in the country work with medatixx software. Sales run through a hybrid model: 19 in-house locations for direct support plus 45 channel partners for nationwide regional presence. User training runs through 24 medatixx-academy locations.
The challenge
A medical practice rarely makes the decision for a new practice information system (PIS), and when it does, it’s a deliberate process with on-site consultation and training rollout. Inquiries need to reach the right medatixx location or channel partner fast, someone who can assess the practice setup in person and propose the right fit. With decentralised manual distribution via Excel and email, effort grew disproportionately with lead volume, response times varied widely, and marketing impact was hard to measure.
What changed with leadtributor
- All inbound inquiries are distributed exclusively through leadtributor: no parallel email forwarding anymore.
- In-house locations and channel partners see leads in real time in the partner portal and report status back; first responses become visible “the very next day”.
- For first-contact inquiries, a team member is on-site at the customer within one hour.
- Marketing-campaign impact is visible in reporting within seconds: conversion and closes are measured at a glance.
The impact in numbers
- 1 hour response time on-site at the customer
- Next business day for partner feedback on new leads
- 19 in-house locations + 45 channel partners running through the same distribution process
- 28%+ market share among general physicians in Germany
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